{"id":523,"date":"2026-09-13T10:53:50","date_gmt":"2026-09-13T10:53:50","guid":{"rendered":"https:\/\/lamaisonauxcypres.com\/?page_id=523"},"modified":"2026-09-13T10:54:53","modified_gmt":"2026-09-13T10:54:53","slug":"booking-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/lamaisonauxcypres.com\/en\/booking-terms-and-conditions\/","title":{"rendered":"Booking terms and conditions"},"content":{"rendered":"\n<article style=\"max-width:900px;margin:0 auto;padding:32px 20px 60px;line-height:1.8\"><p>LA MAISON AUX CYPR\u00c8S \u00b7 DIRECT BOOKINGS<\/p><p>Version dated 13 September 2026<\/p><p>These terms govern direct bookings made on lamaisonauxcypres.com with Ad Hoc Services SAS. They form part of the booking contract together with the accommodation description, the selected services and the price summary accepted before payment. Bookings made through Airbnb or Booking.com remain subject to the conditions accepted on those platforms. This version does not change existing bookings.<\/p><h2>1. Your host and contact details<\/h2><p>La Maison aux Cypr\u00e8s is operated by <strong>Ad Hoc Services SAS<\/strong>, 2010 Route de Tesquet, 47500 Monsempron-Libos, France. SIREN: 984013920. SIRET: 98401392000025. VAT identification: FR32984013920.<\/p><p>For booking enquiries, cancellations or complaints: <a href=\"mailto:hello@lamaisonauxcypres.fr\">hello@lamaisonauxcypres.fr<\/a> \u00b7 <a href=\"tel:+33673809049\">+33 6 73 80 90 49<\/a>. Written correspondence may also be sent to the address above.<\/p><h2>2. Accommodation and services<\/h2><p>The property offers La Grange aux Cypr\u00e8s, \u00c0 l\u2019Ombre du Marronnier and L\u2019Atelier des Cypr\u00e8s. The accommodation selected, dates, number of guests, capacity, facilities and included services are those stated in the offer accepted when booking. Only the accommodation named in the confirmation is reserved. Shared areas and facilities are not private unless expressly stated.<\/p><p>Breakfast, discovery boards and other extras are included only if expressly listed in the booking summary. Their availability, price and any specific preparation or cancellation conditions must be disclosed before purchase. Please contact us before ordering about allergies or dietary requirements; a particular dietary requirement is accepted only after written confirmation. Pool access and other seasonal facilities are subject to the opening conditions stated in the accommodation offer.<\/p><h2>3. Making a booking<\/h2><p>The person booking must be an adult with legal capacity to contract and provide accurate contact and guest information. Before paying, please check the accommodation, arrival and departure dates, guest numbers, extras and total price, and correct any errors. Acceptance of these terms and final validation of the order create an obligation to pay.<\/p><p>A direct online booking becomes confirmed when payment is successful and a booking confirmation has been issued. The confirmation identifies the accommodation, dates, guests, services and price. If a payment appears to have been taken but no confirmation arrives, please check your spam folder and contact us before trying again. If we cannot honour a paid booking, we will offer an alternative for your express agreement or refund the sums paid, without prejudice to your statutory rights.<\/p><h2>4. Prices and taxes<\/h2><p>Prices are in euros and include applicable taxes, except any tourist tax expressly shown separately before booking. Mandatory charges, including any cleaning charge, and the price of selected extras are included in or itemised alongside the total before payment. Tourist tax, where applicable, is calculated under the rules of the competent local authority; its amount or calculation method and payment arrangements are disclosed before booking. Eligible exemptions apply. A later price change does not affect a confirmed booking.<\/p><h2>5. Payment<\/h2><p><strong>100% of the booking price is payable by card at the time of booking through Stripe.<\/strong> Any tourist tax expressly identified as payable separately follows the arrangements shown before purchase. The advance payment is full payment of the price and is not an \u201carrhes\u201d withdrawal deposit under French law. The booking is binding, subject to the cancellation rights below. Payment authorisation or security checks may be required. An unsuccessful payment does not secure a booking.<\/p><p>Any refund is made to the original payment method unless another lawful arrangement is agreed. An eligible refund is initiated within seven days of cancellation being acknowledged and the amount established; bank processing time may add a further delay. Payment processing fees are not deducted from a refund due under these terms.<\/p><h2>6. Cancellation by the guest<\/h2><p>Send your cancellation in writing to hello@lamaisonauxcypres.fr, stating the booking reference, accommodation and dates. The time we receive your message determines the applicable period; our response time does not reduce your entitlement.<\/p><div style=\"background:#f5f1e9;padding:24px;border-radius:16px\"><p><strong>Refund of the accommodation price:<\/strong><\/p><ul><li><strong>14 days or more before arrival:<\/strong> 100%.<\/li><li><strong>7 days or more, but less than 14 days before arrival:<\/strong> 50%.<\/li><li><strong>Less than 7 days before arrival, or no-show:<\/strong> no refund.<\/li><\/ul><p>Periods are measured backwards from the scheduled arrival time stated before booking, using local time at the property (Europe\/Paris). One day means 24 hours. At exactly 14 days the 100% refund applies; at exactly 7 days the 50% refund applies.<\/p><\/div><p>Tourist tax is refunded for nights not spent where it is not legally due. Extras not supplied or prepared are refunded; only services already supplied or documented, non-recoverable costs may be retained where the relevant conditions were disclosed and accepted before purchase. The accommodation cancellation scale is not automatically applied to extras. These provisions do not restrict mandatory legal rights, including remedies for a failure by the host or applicable force majeure.<\/p><h2>7. Changes, early departure and cancellation by the host<\/h2><p>A change of dates, accommodation or guest numbers requires our written agreement and depends on availability. We will disclose any price difference and revised conditions before you agree. A request alone does not change the original booking. A voluntary late arrival or early departure does not entitle the guest to a refund of unused accommodation, subject to statutory rights.<\/p><p>If we cancel or cannot provide the booked accommodation, you may accept a proposed alternative or receive a full refund of the services not provided. This does not exclude any compensation or other remedy required by law. Force majeure is assessed under Article 1218 of the French Civil Code; its consequences, including any reimbursement, follow applicable law.<\/p><h2>8. Arrival, departure and house rules<\/h2><p>Check-in is from 3 pm and check-out is by 11 am, unless an early check-in or late check-out has been specifically agreed with management. Please notify us of a late arrival so that access arrangements can be agreed.<\/p><ul><li>No pets, subject to statutory rights concerning assistance animals.<\/li><li>No parties.<\/li><li>All buildings are entirely non-smoking. Smoking is permitted outdoors only; cigarette ends must be disposed of safely.<\/li><li>Anyone who is not included in the booking may enter the property only with management\u2019s prior agreement.<\/li><li>No security deposit is required.<\/li><\/ul><p>Guests must respect the agreed capacity, the peace of the property, neighbours, shared spaces and safety instructions. Children remain under the supervision of their accompanying adults, particularly around the pool.<\/p><p><strong>On departure, the accommodation must be left reasonably clean and tidy: dishes washed and put away, leftover food removed, rubbish placed in the designated bins and furniture returned to its original position.<\/strong> The host provides the usual cleaning between stays; guests are not required to carry out a full clean. Please return all keys and equipment.<\/p><p>Report any defect or damage promptly so that we can take appropriate action. Guests remain responsible for damage attributable to them or their party beyond normal wear and tear, even though no security deposit is taken. Any claim must be supported by evidence and reflect the actual loss. No arbitrary penalty or automatic, unsubstantiated damage charge applies.<\/p><h2>9. No statutory cooling-off period<\/h2><p>Under Article L221-28, 12\u00b0 of the French Consumer Code, the statutory fourteen-day right of withdrawal does not apply to accommodation services, other than residential accommodation, supplied on a specific date or during a specific period. The contractual cancellation rights in section 6 nevertheless apply.<\/p><h2>10. Complaints and consumer mediation<\/h2><p>Please report a problem as soon as possible so that we can seek a solution during your stay. This does not create a shortened deadline for exercising your legal rights. A formal written complaint may be sent by email or post to Ad Hoc Services SAS using the details in section 1.<\/p><p>Following an unsuccessful prior written complaint, an eligible consumer may refer the dispute free of charge to our consumer mediator, <strong>CM2C \u2014 Centre de la M\u00e9diation de la Consommation de Conciliateurs de Justice<\/strong>, 49 Rue de Ponthieu, 75008 Paris, France: <a href=\"https:\/\/www.cm2c.net\/\" target=\"_blank\" rel=\"noopener\">www.cm2c.net<\/a>. Submission instructions: <a href=\"https:\/\/www.cm2c.net\/comment-nous-saisir.php\" target=\"_blank\" rel=\"noopener\">How to contact CM2C<\/a>. The referral must be made within one year of the written complaint, subject to the statutory admissibility requirements. Mediation is voluntary and does not remove the right to bring court proceedings.<\/p><h2>11. Personal data and booking records<\/h2><p>Ad Hoc Services SAS uses the information necessary to process bookings, payments, guest communications and its legal and accounting obligations. Booking and payment service providers, including Smoobu and Stripe, receive the data needed for their respective services. Data are retained for the periods necessary for these purposes and applicable statutory requirements. To exercise applicable data protection rights, contact hello@lamaisonauxcypres.fr. You may also lodge a complaint with the CNIL in France or the competent supervisory authority.<\/p><p>Please retain your booking confirmation and the version of these terms accepted when booking; this page can be printed or saved as a PDF from your browser. A subsequent update does not alter your contract without your agreement.<\/p><h2>12. Applicable law<\/h2><p>French law applies, without depriving consumers of the mandatory protections of the law of their country of habitual residence where applicable. Jurisdiction follows applicable law; these terms do not impose exclusive jurisdiction at the host\u2019s location. The French and English versions express the same booking conditions. Any ambiguity is interpreted in accordance with applicable consumer law.<\/p><p style=\"margin-top:32px\"><a style=\"display:inline-block;background:#222;color:#fff;padding:12px 26px;border-radius:50px;text-decoration:none\" href=\"https:\/\/lamaisonauxcypres.com\/en\/contact-booking\/\">Plan your stay<\/a><\/p><\/article>\n","protected":false},"excerpt":{"rendered":"<p>LA MAISON AUX CYPR\u00c8S \u00b7 DIRECT BOOKINGS Version dated 13 September 2026 These terms govern direct bookings made on lamaisonauxcypres.com with Ad Hoc Services SAS. They form part of the booking contract together with the accommodation description, the selected services and the price summary accepted before payment. Bookings made through Airbnb or Booking.com remain subject [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-523","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lamaisonauxcypres.com\/en\/wp-json\/wp\/v2\/pages\/523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lamaisonauxcypres.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lamaisonauxcypres.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lamaisonauxcypres.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lamaisonauxcypres.com\/en\/wp-json\/wp\/v2\/comments?post=523"}],"version-history":[{"count":2,"href":"https:\/\/lamaisonauxcypres.com\/en\/wp-json\/wp\/v2\/pages\/523\/revisions"}],"predecessor-version":[{"id":528,"href":"https:\/\/lamaisonauxcypres.com\/en\/wp-json\/wp\/v2\/pages\/523\/revisions\/528"}],"wp:attachment":[{"href":"https:\/\/lamaisonauxcypres.com\/en\/wp-json\/wp\/v2\/media?parent=523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}